Privacy Policy
Last Updated: August 13, 2026
Horizon Energy South ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or communicate with us.
Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Home address and property information
- Information used to determine program eligibility (such as utility provider and household details)
- Appointment and scheduling details
- Communication preferences
How We Collect Your Information
We collect information when you:
- Submit an inquiry or eligibility form on our website
- Schedule an assessment or appointment by phone or in person
- Provide your phone number and consent to receive calls or text messages
- Communicate with us via phone, text, or email
- Participate in an energy assessment or upgrade program
How We Use Your Information
We use your personal information to:
- Determine your eligibility for energy upgrade and rebate programs
- Schedule and confirm assessments and appointments
- Send appointment reminders and updates
- Provide customer service and respond to inquiries
- Send program updates and offers (with your consent)
- Improve our services
SMS/Text Messaging
By providing your phone number and opting in, you consent to receive text messages from Horizon Energy South. These messages may include:
- Appointment confirmations and reminders
- Eligibility and program updates
- Follow-up communications
- Customer service communications
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (404) 491-0260.
We do not sell, rent, or share your phone number or personal information with third parties for their marketing purposes.
How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Third-Party Services
We may use third-party service providers to assist with our operations, including form and scheduling tools, messaging platforms, and customer relationship management systems. These providers are obligated to protect your information and only use it to perform services on our behalf. Where you participate in a state or utility rebate program, we may share necessary information with the program administrator to process your enrollment.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of promotional communications at any time
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Horizon Energy South
Phone: (404) 491-0260
Email: learnmore@horizonenergysouth.com